Cancellation & Refund Policy

Scope

This information applies to bookings made with NVR Travels, a unit of NVR India Private Limited, including custom holiday packages, fixed-departure group tours, corporate MICE programmes, hotels, transfers, activities and tickets.

Supplier terms

NVR Travels is a travel facilitator. Services are owned and delivered by independent suppliers, including hotels, transport operators, airlines, activity providers and local ground agents.

Every booking is subject to the terms, availability and cancellation rules of each supplier. Where a supplier’s rule and our policy differ, the stricter rule applies to the part of the booking that supplier delivers. Supplier terms are shared on request and at booking confirmation.

Booking confirmation

A booking is confirmed only when NVR Travels has received the booking amount and has sent you a written confirmation by email or WhatsApp. Quoted prices are indicative until confirmed and depend on travel dates, room availability, exchange rates, fuel prices and government taxes.

Requesting a cancellation

Cancellation requests must be sent in writing to bookings@nvrtravels.in or to your Tripnician on WhatsApp. The cancellation date is the date and time NVR Travels receives your request on a working day, not the date you phoned or told a driver or hotel.

Please request the applicable cancellation charges, payment schedule, service fees and refund timelines from your Tripnician before making payment. Your itinerary’s supplier restrictions also apply.

Unused services and no-shows

No refund is due for services that are available but not used. This includes no-shows, late arrivals, missed departures or pickups caused by the traveller, unused hotel nights, meals, sightseeing, tickets and transfers, and voluntary changes to the itinerary.

If you want to leave a trip early or change a service on the ground, tell your Tripnician first. Any arrangement made directly with a supplier without our written approval is at your own cost and risk.

Refunds

A refund is payable only after, and only to the extent that, the supplier refunds NVR Travels. The eligible amount is the money you paid minus cancellation charges, supplier charges, service fees and bank or payment-gateway costs.

Refunds go to the original payment method and original payer. Cash payments are refunded by bank transfer to an account in the payer’s name. Your bank may need further time to credit the refund.

Foreign-currency services are refunded in rupees at the rate on the date NVR Travels receives the refund, so the amount may differ from what you paid.

Changes and date amendments

A change request is treated as a cancellation of the original booking and a fresh booking, unless NVR Travels agrees otherwise in writing. Changes depend entirely on supplier availability and rules and are never guaranteed. Supplier cancellation or change charges, fare differences and applicable amendment fees may apply.

Disruptions beyond our control

NVR Travels or a supplier may need to change, reschedule, substitute or cancel part of an itinerary. Where reasonably available, a comparable alternative may be offered, or the unused, refundable part of the affected service refunded after deducting costs already paid and not recoverable.

For events beyond reasonable control, including extreme weather, transport closures and government restrictions, refunds are limited to what suppliers actually return. Extra accommodation, meals, transport or rebooking costs are borne by the traveller. Nothing in this policy excludes liability that cannot be excluded under applicable law.

Help and complaints

If something goes wrong during your trip, tell your Tripnician or the 24x7 support group immediately so that we can help resolve it on the spot. Send written complaints to bookings@nvrtravels.in with your booking reference, details, photos, bills and other proof.